Shipping and Return Policy

 RETURNS/REFUND POLICY:

You have 30 days to return your order to receive a refund or replacement according to the policy below. If you wish to return for any reason within 30 days, please email hello@wonderdream.co to begin the process. All returns must be initiated via email to qualify for a refund. Failure to do so will result in your return being lost or delivered to an incorrect address. Orders shipped back to the address on the shipping label will not qualify for a refund unless confirmed by our returns team via email.

To qualify for this full refund, you must make sure your order is unopened, unused, in perfect sellable condition. If it does not meet these requirements, we will not accept the return and it will not be refunded. The return shipping will be paid for by the customer. 

Any refusals of delivery will not be refunded and must follow our return process stated here.

1. You will be responsible for any costs associated with returning the item to us such as shipping costs. 
2. We are not responsible for the item if the error was made by you or the carrier. Which includes but not limited to, incorrect variants ordered, incorrect address/info at checkout, change of Mind.
3. If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at hello@wonderdream.co with a brief description of the problem and video/image of the defect - we will assist you with replacing your product.
4. Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
5. All returns must be initiated via email to qualify for a refund. Failure to do so will result in your return being lost or delivered to an incorrect address. Orders shipped back to the address on the shipping label will not qualify for a refund unless confirmed by our returns team via email.

Exchange Request 

We do not accept exchanges at this time.

SHIPPING:

We are proud to offer Free Standard Shipping on all orders.

PROCESSING TIME

The order processing time is 1 business day*. Processing includes checking, packing, and sending your orders to the post-office.  After all these procedures, the tracking number will be provided to you via email. 

PLEASE NOTE:
- Shipping times are not under our control and cannot be guaranteed.
- Tracking info can take 3-5 business days to update even after your order has already been shipped.
- It is not uncommon for carriers to mark your order "delivered" before it is in your mailbox. Please allow an additional 2 business days to receive your package.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.  

MODIFYING ORDERS

Unfortunately, once your order is placed, we cannot edit it. This is because we aim to process orders as fast as possible so that you can receive it as fast as possible.

MISSING ORDERS

If your order tracking says it was delivered but you cannot find it, please email us at hello@wonderdream.co with your order number and confirmation of your shipping address. Please note, if your shipping address does not match the shipping address you used at checkout, we cannot refund or replace your order.

DEFECTIVE ORDERS

If your order was received defective, please send us pictures/videos within 30 days. These problems can happen and are totally normal. We pride ourselves on our quality standards and will do right by you if your item should arrive defective. Please note, defective items only qualify for a replacement. No refunds can be issued unless you wish to return your order for a refund. Please see our return policy for more info.

ORDER PAYMENT

All payments in USD unless otherwise shown in your local currency. Please be sure to check the currency at checkout to confirm which currency you are being charged in.